MTN Nigeria Launches Africa’s First e-Sim Technology Service

Telecoms giant, MTN Nigeria Plc Wednesday launched its e-SIM services making it the first in this part of the world to acquire the technology

e-SIMs, unlike the physical SIMs, are built into smartphones, devices and wearables. They support multiple profiles and allow customers to connect multiple numbers to their e-SIM devices.

The company’s decision which was approved by the industry’s regulator, the Nigerian Communications Commission (NCC), was based on its continued drive to lead digital transformation, foster inclusion, improve customer experience and maintain the highest quality of service for its customers.

Notwithstanding the sophistication of e-SIMs, the onboarding requirements are the same as are required for a physical SIM.  Hence, SIM registration in line with existing regulatory prescriptions remains a requirement for activating a device embedded with an e-SIM.

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e-SIMs are particularly useful for people who want to manage personal and business lines easily and effectively or want a separate profile for data. The new technology will also be extremely convenient for frequent travelers and tourists, making it easier for them to opt for and keep a local subscription when visiting Nigeria.

The trial which kicked-off yesterday will run for one year and is open on a first come first served basis to a limited number of subscribers who own compatible devices.

Expressing satisfaction at the development, Chief Operating Officer, Mazen Mroue, MTN Nigeria said the company was eager to get through the trial process so that the technology can be deployed for the benefit of every Nigerian. “We are in a fast-paced digital age with new technological advancements driving the constantly changing landscape. Against this backdrop, customers depend on us to provide high quality, reliable and easy-to-use connectivity solutions”.

He further stated, “With the introduction of the e-SIM, we will offer customers a seamless and distinctive digital experience with new levels of flexibility, simplicity and convenience. This is a further demonstration of our firm commitment to delivering the benefits of a bold new digital world to our customers; and we will continue seeking new ways to provide solutions that address old and new challenges, making life a little easier and brighter.”

MTN is spearheading e-SIM adoption in Nigeria as part of efforts to enable the digital economy. For all MTN mobile subscribers who own e-SIM compatible devices, setting up an e-SIM profile with a new or existing mobile plan is quick and easy. All it takes is a visit to an MTN service centre where frontline staff will help in registration and onboarding at no cost. Soon, e-SIM users will also be able to link multiple compatible devices and smart wearables such as tablets, smartwatches etc. to their profile.